Today marks one year since Ms. Jurima Bryson was sworn in as the first Ombudsman of Aruba. Over the past year, significant groundwork has been laid to build a solid foundation for delivering effective and trustworthy services to the community.
Ms. Bryson, who has led this process as Aruba’s first Ombudsman, reflects on the journey:
“Over the past year, our team has worked diligently to establish the Bureau Ombudsman, develop essential procedures, and build lasting relationships with colleagues and institutions. Our goal is to offer the people of Aruba a professional and reliable service. In the coming weeks, we will finalize the remaining details and are proud to announce that the Bureau Ombudsman will officially open its doors to the public on December 1, 2025.”
With this opening, Aruba will gain an independent and impartial institution where citizens can submit complaints, seek advice, and request information. The Bureau is entering its final phase of establishment and will address complaints related to:
• Administrative bodies
• Public legal entities
• State-owned enterprises
• Private organizations performing public interest tasks and receiving public
funds
• Private entities responsible for services to children and youth (up to 17
years old) in areas such as education, youth assistance, childcare, and
healthcare
• As well as all these entities current and former employees.
The Bureau Ombudsman is committed to being accessible to everyone. Citizens deserve a place to turn when institutions fail to act according to . Complaints will be assessed based on the standards of proper conduct (Behoorlijkheidsnormen), published in april 2025.
Ms. Bryson extends her heartfelt gratitude to the public for their patience and support throughout the past year.
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