Nathan Perez, an Aruban student in the Netherlands, attended the recent meeting with Aruba’s Ombudsman, Jurima Bryson.
He stated that it was a great initiative, and that thanks to the meeting, he now understands the added value of the Ombudsman for Aruban students abroad, as well as the fact that students living in the Netherlands can also submit complaints to the Ombudsman of Aruba.
Mr. Perez explained that, as Mrs. Bryson mentioned, Aruba was the last country within the Kingdom to establish an Ombudsman. However, this means that Aruba’s system is now well-regulated and that Aruba is one of the countries with the strongest legal framework in this area. Moreover, Aruba is the first country in the Kingdom currently preparing to introduce a Children’s Ombudsman.
Mr. Perez took the opportunity to raise a concern with the Ombudsman of Aruba. It involved the “sustainability fee” of 20 dollars that every tourist or Aruban living abroad must pay to enter Aruba.
There is an exception for Aruban students living abroad, but only for a period of up to eight years.
Mr. Perez explained that at first, the process was quite simple: students could receive a refund once they sent proof of enrollment from their school in the Netherlands. However, the process has since changed, and now additional documents are required — such as proof of tuition payment, in addition to the acceptance letter from the institution.
He believes this is an example of a policy that needs review, and he brought the issue to the Ombudsman’s attention. He expressed satisfaction with the advice and guidance he received from the Ombudsman on how to proceed with the matter.
In conclusion, Mr. Perez stated that he will consider taking the steps recommended by the Ombudsman, which include bringing the issue to the attention of the relevant government department to see what can be done.
If the matter cannot be resolved, the next step would be to formally approach the Ombudsman.
In addition to being a student, Mr. Perez is also a member of the Student Committee of the Arubahuis in the Netherlands, where one of his responsibilities is to voice the opinions and concerns of Aruban students.
